Lost property

Left your bag on a tram or your HSL card on a bus? On this page, you can find advice on who to contact regarding any lost property.


Lost HSL card

If you have lost your HSL card, contact

· HSL Customer Service or

· a service point

after 4pm on the working day following the day you lost your card.


You can cancel your card by contacting HSL Customer Service, by visiting a service point, or online using the HSL card service.

HSL Customer Service

Tel. +358 9 4766 4000 (local call rate)

Open Mon–Fri 7.30am–7pm

Sat–Sun 9.30am–5pm




Other lost items

If you have lost something on a bus, tram, metro, commuter train, citybike basket or Suomenlinna ferry, contact Suomen Löytötavarapalvelu.


Suomen Löytötavarapalvelu has a lost property office for items found on public transport at Helsinki Central Railway Station. The office is in the same corridor as the HSL service point at Elielinaukio 3, next to the pharmacy and opposite the R-kiosk.


The service point is open Monday to Friday 10am to 6pm and on Saturdays 10am to 4pm. The office is closed on Sundays.


You can inquire about lost items by calling the office or by completing an online form. 


As it may take a day or two for your lost item to be found and received by the lost property office, we advise you to contact the office at the earliest two days following the loss of your item. Inquiring about a lost item at the office is free of charge. 



Suomen Löytötavarapalvelu

Tel. +358 600 91 006, open Mon–Fri 10am to 6pm, Sat 10am to 4pm 



Mon–Fri 9am to 5pm
€1,93/min+local call rate


Mon–Fri 5pm–10pm, Sat 9am–2pm
€2,95/min+local call rate


Mon–Fri 10pm–9am, Sat 2pm–9am
€3.58/min+local call rate


Sun 24h
€3,58/min+local call rate

Queuing is not subject to a charge.


Read more (in Finnish)

Items lost on U line buses

If you have lost something on a U line bus, contact the operator.