Lost property

Left your bag on a tram or your HSL card on a bus? On this page, you can find advice on who to contact regarding any lost property.


Lost HSL card

If you have lost your HSL card, contact

· HSL Customer Service or

· a service point

after 4pm on the working day following the day you lost your card.


You can cancel your card by contacting HSL Customer Service, by visiting a service point, or online in the HSL card service.

HSL Customer Service

Tel. +358 9 4766 4000 (local call rate)

Open Mon–Fri 7.30am–7pm

Sat–Sun 9.30am–5pm




Other lost items

If you have lost something on a bus, tram, metro, commuter train or Suomenlinna ferry, contact Löytötavarapiste.


It is advisable to contact the office at the earliest after two days after the loss.


You can inquire about lost items by calling the office or by completing an online enquiry form. The office charges a fee for the lost and found items.


Tel. +358 600 04401 (€1.99/min)


Due to the coronavirus pandemic, the office can currently be contacted only by phone. Collections are by appointment only.




Address: Narinkka 3, Kamppi Centre, Helsinki (closed until further notice)

Items lost on U line buses

If you have lost something on a U line bus, contact the operator.