Year 2020 in figures

Customers

Transport services

Finances

Tickets

Personnel

Environment

Customer satisfaction

Boardings per vehicle

Routes

Number of vehicles

Number of services on weekdays

Reliability of public transport

Occupancy rate in public transport

City bikes

Operating income and expenses

Production costs of public transport per mode of transport

Ticket revenue and distribution of ticket revenue

Number of employees and employee satisfaction

According to the autumn 2020 customer satisfaction survey, 90 per cent of respondents were satisfied with the public transport services procured by HSL. The share of satisfied respondents increased from autumn 2019, when the corresponding figure was 87 per cent.

Percentage of satisfied customers per mode of transport

Metro			94
Tram			89
Bus			89
Commuter train			86

*Includes e.g. government subsidies, ticket inspection revenue, rental income etc.

Operating expenses			Million euros
Operating costs			507.1
Compensation for public transport infrastructure			146.8
Other procurements			32.5
Personnel expenses			23.4
Rent and other expenses			9.3
In total			719.1

HSL’s ticket revenue amounted to 243.3 million euros in 2020.

Distribution of ticket revenue based on ticket types purchased via different channels			%
HSL card, season ticket			38
Mobile single ticket			26
Value ticket			15
Mobile season ticket			14
Single ticket			3
Mobile day ticket			2
Day tickets			1
Other			1

Distribution of ticket revenue based on season, single and day tickets			%
Season tickets			50
Single tickets			45
Day tickets			3

Operating income

Million euros

Ticket revenue

Municipal contributions

Other income, subsidies and grants

You can find figures relating to the environment in the Responsibility section of our site (in Finnish).

				Million
Buses				108.4*
Metro				60.4
Trams				34.9
Commuter trains				44.5**
Suomenlinna ferry				1.1
HSL area in total				249.3

Buses		287*
Commuter trains		13 **
Trams		11
Metro		2
Suomenlinna ferry		2

Buses		1,200
Trams		112
Metro trains		46
Commuter trains		81
Suomenlinna ferries		4

Buses		21,630
Trams		2,182
Commuter trains		742
Metro		722
Suomenlinna ferry services		72

Services operated of the scheduled services			%
Tram services			98.9
Metro			99.6
Buses			99.9 *
Train			98.9 **
Suomenlinna ferry			100
In total			99.8

Occupancy rate			%
Tram			9
Metro			11
Bus *			10
Train **			11
Suomenlinna ferry			10
In total			10

Production costs								Euros per passenger kilometer
Ferry services								1.45
Tram services								0.94
Bus services								0.55
Metro services								0.31
Commuter train services								0.20

Number of employees at the end of 2020
Employees with permanent contract	378
Employees with fixed-term contract	27
Women	235
Men	170
Total number of employees	450