The existing online store will later be replaced by a new HSL Ticket Store, where you can buy HSL tickets and value for all zones and customer groups. Value and tickets purchased on the new HSL Ticket Store will no longer need to be transferred separately to the HSL card. We will notify our customers of the exact date when the new HSL Ticket Store opens once the date is confirmed.
Tickets purchased via the existing online store cannot be transferred to the HSL card at new card readers
You need to transfer a ticket or value purchased via the existing online store to your HSL card before you can use it at a large HSL ticket machine. Alternatively, you can make the transfer at an R-kiosk or an Alepa, S-market or Prisma store without a service fee. The ticket or value will not show on your HSL card before you have made the transfer. After the transfer, you can use your HSL card at the new card readers as usual. Read more about the new card readers.
Since July 2024, passengers have been allowed to board vehicles even if they are unable to make the transfer due to the vehicle having a new card reader. This exception was in effect during the transitional period when both old and new card readers were in use. As nearly all card readers have now been replaced, this exception will be lifted effective from 18 November and season tickets and value purchased online must be transferred to the HSL card before boarding a vehicle. If you use value, you also need buy a ticket at the card reader when boarding.
Now is a good time to switch to using the HSL app. The app can be downloaded on smartphones free of charge and it provides an easy way to purchase tickets. The auto-renewing saver subscription available via the app is the most economical season ticket. The app also provides you with routes and the latest news on public transport.
In addition to the online store, you can top up your HSL card at S-market, Prisma and Alepa stores, R-kiosks, ticket machines, and at HSL and municipal service points. You can top up your HSL card with value at these places also after 16 October. If you top up your card at the large HSL ticket machines, you don’t need to pay a service fee.
- See the contact details for all sales and service points
- See a list of addresses of all large ticket machines
As many as 83 per cent of our customers already use the HSL app. The share of customers using the HSL card is 17 per cent. The majority of HSL card users purchase their tickets at stores, kiosks, ticket machines and service points, and less than five per cent of all purchases are made via the online store.
We will replace all 4,200 card readers with new ones during 2024. About 1,700 new card readers have been installed so far (situation on 16 August). We apologize for the inconvenience and trouble that the transition between the two systems may cause.
The new card readers and HSL Ticket Store are part of an extensive overhaul of payment and backend systems. The new card readers will also later enable contactless payment. We will inform customers of any changes to our services well in advance as soon as the schedules are confirmed.