HSL Customer Services

Tel.  09 4766 4000
Mon-Fri 7am-7pm, Sat-Sun 9am-5pm

Contact information of HSL’s service points and Penalty Fares Office

Contact HSL:

Helsinki Region Transport
Street address: Opastinsilta 6 A, Itä-Pasila, Helsinki
Postal address: PO BOX 100, 00077 HSL 
Switchboard: (09) 4766 4444


Tel. (09) 4766 4300
Email:  (registry)
Office hours: Mon-Fri 8.30am-4pm.

Online billing address

OVT 003722745863
Operator: CGI Suomi Oy

Business ID: 2274586-3

VAT number: FI22745863

Main office

HSL's main office is located in Itä-Pasila, Helsinki. Our address is Opastinsilta 6 A. Reception is on the 2nd floor.
HSL’s office is easily accessible by public transport. Pasila railway station is a 5-minute walk from the office as well as the stops of buses running along Mäkelänkatu. Also tram routes 7 and 9 have stops close to the office. There is a bike stand next to the main entrance.

Parking spaces are available in the Kasöörinkatu 6 car park. Guests arriving by car should contact their host in HSL to ensure they can get in the car park.

The switchboard and registry are open on weekdays from 8.30am to 4pm.

Opastinsilta 6

Management and Communications

Executive Director Suvi Rihtniemi

09 4766 4040

Secretary Gunilla Ahlfors 09 4766 4041
Customer Experience and Sales    
Director of Department Mari Flink 09 4766 4420
Marketing and Communications Manager Sari Kotikangas 045 657 5767
Communications Specialist Tuija Ruoho 0400 846 067
Communications Specialist Tapio Tolmunen 050 385 5055
Administration and Strategy    
Director of Department Ilmari Mäkinen 050 364 8772
Technology Solutions    
Director of Department Hannu Heikkinen 050 575 5510
Transport System and Research    
Director of Department Sini Puntanen 09 4766 4260
Public Transport    
Director of Department Tero Anttila  09 4766 4330


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