Accessibility Statement

This accessibility statement applies to the Helsinki Region Transport (HSL) digital services and HSL app. This statement was prepared on 27 October 2020 and updated on 12 October 2021. The accessibility of the service has been assessed by an external expert organization, with the help of which the service is constantly being developed to be more accessible. Compliance Status is partly compliant with the accessibility requirements.

Non-accessible content

The content below is not accessible in accordance with WCAG criteria for the following reasons:

General website content

  • Video content does not have subtitling and/or audio description. WCAG 1.2.1, 1.2.2
  • There are flaws in alternative texts of visual elements, and they are hidden from users of screen readers. WCAG 1.1.1.

HSL card service

The following parts or functions of the service are not fully accessible to some user groups:

  • Use and filtering of the purchase and use history
  • Some calendar information cannot be interpreted by screen readers (General accessibility).

City bike service

The new compliant service was launched in spring 2021. The service was designed and planned in accordance with the latest accessibility guidelines. An accessibility audit will be conducted at the beginning of June 2021 and any accessibility issues will be reported on this page.

HSL Mobile App Accessibility Statement

The HSL mobile app is partly compliant with the accessibility requirements.

Non-accessible content

The content listed below is not accessible in accordance with WCAG criteria for the following reasons:


  • Scrolling in some views does not work properly with assistive technology or external
    keyboards. (WCAG 2.1.1)
  • Some views don’t support keyboard navigation. (WCAG 2.1.1)
  • Screen titles are not marked as titles on all screens. (WCAG 1.3.1)
  • The heading structure is not always consistent in all views, and headings are not always marked programmatically. (WCAG 1.3.1)
  • The target size of some elements is smaller than 44 by 44 pixels, making them hard to select for some users. (WCAG 2.5.5)
  • The contrast of text in the app top banner is below WCAG recommendations and can be hard to see for some users. (WCAG 1.4.3, 1.4.6)
  • Some controls are missing descriptive text alternatives. (WCAG 1.1.1)
  • Error messages in some forms are not always announced by screen readers. (EN 301 549)
  • After selecting a favourite location when setting up the application, it is not possible to edit the chosen area using screen readers on iOS. (WCAG 2.1.1)
  • If the selected language in the application is not the same as the default language of the operating system, screen readers will not pronounce the content correctly. (WCAG 3.1.1)
  • Screen readers are not informed about updated search results in some search fields. (WCAG 4.1.3, EN 301 549)
  • Saved places cannot be edited using assistive technology on iOS. (WCAG 2.1.1)
  • Some of the content within the app does not respond to system-level text resizing features. (WCAG 1.4.4)
  • The icons indicating transportation and location types are not recognised by assistive technologies. (WCAG 1.1.1, 4.1.2)

Home and News

  • The buttons for selecting the type of content on the Services tab are missing text alternatives and are not announced as buttons to screen readers. (WCAG 1.1.1, 1.3.1, 4.1.2)
  • The back button in single article views cannot be accessed using an external keyboard on Android. (WCAG 2.1.1)
  • Focus order in articles is not always consistent or logical when using assistive technology. (WCAG 2.4.3)
  • Links within articles cannot always be selected using external keyboards or assistive technology, and are not announced as links by screen readers. (WCAG 2.1.1, 4.1.2)
  • At the end of some single articles, favourite topics and lines are visually separated from the controls above them, but for screen reader users their meaning is not clear. (WCAG 1.3.1)
  • The lines to which a news item relates are visually apparent, but not always obvious to screen reader users. (WCAG 1.3.1)


  • Some links are not announced as links or cannot be navigated to using screen readers. (WCAG 1.3.1)
  • Some controls are not announced by screen readers as selectable buttons, such as the Adult/Child selection when buying a ticket. (WCAG 4.1.2)
  • The zone in a purchased ticket is not announced as a button (WCAG 1.3.1)


  • Real time tracking and travel zone information cannot be accessed using a screen reader. (WCAG 1.3.1)
  • The contrast of green text with white background or white text with a green background is not sufficient. (WCAG 1.4.3)
  • Selected tabs and other controls are sometimes missing information for screen readers. (WCAG 1.3.1, 4.1.2)
  • The visible labels of some elements in the route planner do not match the accessible labels available for screen readers and speech input. (WCAG 2.5.3)
  • Some controls are not marked programmatically as buttons or tabs, which can make their use harder for users of assistive technology. (WCAG 1.3.1, 4.1.2)
  • The focus order of elements can be confusing for screen reader users when showing route suggestions and scrolling down for more content. (WCAG 2.4.3)
  • When viewing the route of a specific line, the structure of the content is hard to understand when using a screen reader (WCAG 1.3.1):
    ○ The table headings are all announced at once.
    ○ Live time estimates cannot be discerned from scheduled times.
  • The VoiceOver screen reader on iOS focus can get stuck in a single stop view. (WCAG 2.1.1, 2.1.2)
  • The Talkback screen reader on Android sometimes reads the contents of the wrong tab in a single stop view. (EN 301 549)
  • On Android, a screen reader user cannot get back to route details if the map is activated. (WCAG 2.1.1, 2.4.3)

Settings and instructions (More)

  • The language selection does not announce which of the languages is selected for screen readers. (WCAG 1.3.1)

Feedback and contact details

We provide telephone support for users for whom our digital services are not fully accessible. Please contact our customer service at +358 (0)9 4766 4000 (mobile call charge or local call rate).

Did you notice an accessibility defect in our services? Let us know, and we’ll do our best to fix it. We will respond to all feedback with contact details within 14 days. We cannot respond to feedback without contact details, but the feedback will still be processed.

Send us your feedback on accessibility with our feedback form.

Filing an accessibility complaint or a request for clarification

If you are dissatisfied with the answer you receive, or we do not respond to you within two weeks, you can file a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland is the supervisory authority for accessibility in Finland. Contact details for the Regional State Administrative Agency for Southern Finland (only in Finnish, link opens in a new window).