Accessibility Statement

This Accessibility Statement applies to the new HSL website (uusi.hsl.fi), first published (in Finnish) on 16 June 2020. This statement was ämä seloste on laadittu 27 October 2020. The accessibility of the service has been assessed by an external expert organization, with the help of which the service is constantly being developed to be more accessible.

Compliance status

HSL.fi is partly compliant with the accessibility requirements.

Non-accessible content

The content below is not accessible in accordance with WCAG criteria for the following reasons:

General website content

  • Video content does not have subtitling and/or audio description. WCAG 1.2.1, 1.2.2
  • Some of the content has been built without list elements. WCAG 1.3.1.
  • Header levels have been used in some forms. WCAG 1.3.1, 3.3.2
  • There are flaws in alternative texts of visual elements, and they are hidden from users of screen readers. WCAG 1.1.1.
  • The route search on the front page and the route search results include several flaws when used with a screen reader. WCAG 1.1.1, 1.3.1, 2.1.1, 2.5.3 3.2.2, 4.1.2

Route search, nearby stops, and route and stop search

  • There are flaws in the contrast between the user interface elements and the background in certain views (WCAG 1.4.11).
  • There are flaws in the contrast between the focus visible and the background in certain views (WCAG 2.4.7).
  • Texts are not fully visible or readable in some views if the user enlarges the text (WCAG 1.4.4).
  • Texts are not fully visible in some views if the user modifies the text spacing (WCAG 1.4.12).
  • There are flaws in alternative texts in some views (WCAG 1.1.1).
  • In some views, visually hidden alternative texts intended for screen readers in user interface elements are not translated into Finnish (WCAG 1.3.1, 3.1.2).
  • In some views, all elements are not accessible using only the keyboard (WCAG 2.1.1).
  • When navigating in the view of nearby stops using the keyboard, elements are not harmonized with the visual design (WCAG 2.4.3).
  • In the views of nearby stops, routes and stops, screen readers cannot obtain full information about significant changes on the pages (WCAG 2.4.3, 4.1.3).
  • In some views, some elements lack a visible keyboard focus indicator (WCAG 2.4.7).
  • The focus order of elements in some views is not harmonized with the visual design (WCAG 2.4.3).
  •  Error messages have not been marked so that the message content would be read automatically without moving the focus (WCAG 3.3.1, 4.1.3).
  • In lists with column headers, screen readers cannot connect information to column headers (WCAG 1.3.1).
  • Some time information cannot be interpreted by screen readers (General accessibility).
  • In some views, the focus does not move automatically to modal dialogs when they open (WCAG 2.4.3).
  • In some views, modal dialog icon buttons do not have any alternative texts. Users of screen readers cannot know that the save button may be disabled (mandatory information is missing) or that mandatory fields have not been completed (WCAG 1.1.1, 1.3.1, 3.3.1, 3.3.2).

HSL card services

The following parts or functions of the service are not fully accessible to some user groups:

  • Use and filtering of the purchase and use history
  • Some customized elements related to buying tickets are difficult to use with a screen reader (e.g. calendar, selecting the amount of value loaded and continuing to payment).

The following parts of the service are not accessible to some user groups:

  • Reporting a lost card

In addition, the service contains the following general non-compliance:

  • Use of HTML headings is inconsistent
  • Languages are not always properly identified, which makes using a screen reader difficult
  • Screen readers cannot interpret some notifications
  • The focus order is illogical.

City bike services

The following parts or functions of the service are not fully accessible to some user groups:

  • The number of bikes available in the map views.

The following parts of the service are not accessible to some user groups:

  • Registering for the service using a screen reader
  • Purchasing a season pass with a screen reader
  • Instructions

In addition, the service contains the following general non-compliance:

  • Enlarging the text by 200% leads to issues in presentation, such as overlapping (WCAG 1.4.4).
  • Some elements lack a visible keyboard focus indicator (WCAG 2.4.7).
  • Some information that could be presented as text is presented as images (WCAG 1.4.5).
  • Some headings and landmarks are deficient and marked inaccessibly (WCAG 1.3.1).

A new version of the service is currently being built that takes the statutory requirements for accessibility into account. The current website for city bikes was closed at the end of the season on 30 October 2020. The new compliant service will be launched at the start of the next city bike season in the spring of 2021.

Feedback and contact details

We provide telephone support for users for whom our digital services are not fully accessible. Please contact our customer service at +358 (0)9 4766 4000 (mobile call charge or local call rate).

Did you notice an accessibility defect in our services? Let us know, and we’ll do our best to fix it. We will respond to all feedback with contact details within 14 days. We cannot respond to feedback without contact details, but the feedback will still be processed.

Send us your feedback on accessibility with our feedback form.

Filing an accessibility complaint or a request for clarification

If you are dissatisfied with the answer you receive, or we do not respond to you within two weeks, you can file a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland is the supervisory authority for accessibility in Finland. Contact details for the Regional State Administrative Agency for Southern Finland (only in Finnish, link opens in a new window).