Longer payment period for penalty fares and changes to cancellation of penalty fares
As of 1 October, we have extended the payment period for penalty fares from 7 to 30 days to allow more flexibility for customers.
In addition, we have amended our Conditions of Carriage and Ticket Terms and Conditions. As of 1 October, cancelling a penalty fare afterwards requires, in addition to a valid ticket, that the passenger has proven their identity at the time of ticket inspection with a photographic ID.
A penalty fare may be cancelled afterwards at HSL’s service point until the new date of the penalty fare if the passenger had an appropriate and valid season ticket on their personal HSL card or in the HSL app when the penalty fare was issued, and the passenger has reliably proven their identity with a photographic ID at the time of ticket inspection.
A processing fee of six euros will be charged for the cancellation. The single ticket sold by the ticket inspector will not be refunded.
As of 1 October 2022, all matters related to penalty fares are handled at HSL’s service point at Helsinki Central Railway Station (Elielinaukio 3).
HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions