We will be surveying public transport customer satisfaction and conducting fleet quality controls from 14 August

We measure customer satisfaction with public transport services through an onboard survey. We will use the survey responses to improve our services.

We will conduct the customer satisfaction survey on buses, trams, the metro and commuter trains between 14 August and 24 November. The survey aims to gather opinions from nearly 30,000 passengers. We commission the survey from Taloustutkimus Oy.

We will use the survey results to develop public transport services, as well as for staff training and calculating quality incentives for tendered services. Once the survey is completed, the results will be available in HSL’s open online database at https://hsl.louhin.com/asty

Fleet quality controls in autumn 2023

We conduct field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service are clean, safe and comfortable.

In autumn 2023, we will conduct fleet quality controls on bus, tram, metro and commuter train services from 14 August to 17 November. Some 4,000 vehicles will be controlled during this period.

HSL commissions the fleet quality controls from Taloustutkimus Oy.