Cookies in the HSL app
Updated 22 December 2023
What are cookies?
Cookies are small text files that are stored on your app. They can be used, for instance, to enable users to save their favorite routes and see personified information. Cookies improve and help us develop the user experience. Cookies do not cause any damage to your device, nor can they spread viruses or malware.
In addition to cookies, we may also use some other similar technologies. Such technologies include, for instance, files that are saved in the user's device and that can be used only when the app is active. Hereinafter, such technologies will be referred collectively to as “cookies”.
Cookie settings and cookie management
According to the legislation governing the use of cookies, we need your consent for the use of cookies that enable the functionality of services other than the ones you have requested, or for the use of cookies that are essential for the app to function. You can change your cookie settings in the app by choosing More > Settings > Privacy settings > Cookies.
How does HSL use cookies and other similar technologies?
We use cookies and other similar technologies in our online services. Cookies help us to collect information on your activity in our services and on the properties of user device terminals. The purpose of using cookies is to provide a better user experience and to develop our services to better serve our users. In addition, we use cookies to improve the manner in which we send targeted messages to our customers.
HSL cannot identify you based solely on your cookie or device settings. If you have logged in to our services with your HSL account and given us your consent to the use of cookies, we can connect cookie information collected from the use of our digital services to the customer data we have on you, such as information on your previous purchases.
The cookies used by HSL are divided into four categories: strictly necessary cookies, functional cookies, statistic cookies and marketing cookies. By accepting all cookies, you can ensure that you have the best possible user experience.
How can you manage cookies?
You can change your cookie settings at any time in the app.
Strictly necessary cookies
Cookies that are strictly necessary allow the app to perform its basic functions. They cannot be switched off to ensure that our services function correctly.
Functional cookies
Functional cookies add to and improve the functionality of our app. However, unlike strictly necessary cookies, functional cookies are not absolutely necessary in ensuring that the app can be used.
Statistics cookies
We use statistics cookies to measure how the contents of our services are used and how they function. The data we gather by means of statistics cookies help us to develop our services so that they better serve the needs of users. We only collect device- or browser-specific data.
Marketing cookies
Marketing cookies help us to provide you with content that interests you in our own services and advertising networks. In addition, they help us to evaluate the effectiveness of advertisement and communication. We can pass on device- or browser-specific data on website visits and activity to our cooperation partners in order to target advertising to customers and assess its effectiveness.
If you have logged in to our app or provided your contact details for the app, by filling out a form or by taking a survey, we can combine browsing data collected by means of marketing cookies with other customer information. We do not hand over this data to our cooperation partners.