Privacy policy

Updated on 15 November 2022

We collect our customers' personal data in order to provide smooth and effective transport services. Our customers include children and access to public transport is important for them. We hope that guardians will discuss the processing of personal data with their children, taking into account the child's age and level of development. We are happy to provide additional information and answer questions if something about personal data is still unclear.  

For information on the collection and processing of personal data, please refer to our Customer Register Privacy Statement on this page, as well as the more detailed service-specific data protection information available via the links on the left side of this page.

The privacy of our customers’ data is a top priority. We process the data carefully and securely and require the same of our subcontractors and partners.

HSL's data protection officer:

HSL Customer Register Privacy Statement

Service-specific privacy notices

Service-specific information supplementing the HSL Customer Register Privacy Statement.

Corporate Customer Register Privacy Statement

Functional cookies

Functional cookies help us understand how our website is used. We use these cookies for the purposes of service development as well as to target messages to our customers and to personalize the content of our services, among others. We can combine some of the information on customer behavior collected by means of these cookies with our customer data, which we do not disclose to third parties.


We use analytics cookies to collect information on how users use our services. In addition, analytics cookies are used to measure the use and functionality of the content of our services. We can also use analytics cookies to develop our services as well as for research purposes.


Below you’ll find a list of all the functional cookies we use as well as detailed information on them.

Rights of the data subject

Updated 18 April 2019, 1 July 2021

Questions and answers

Updated 5 January 2023

Need more information?

You can contact HSL customer service on +358 9 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm). In addition, HSL has a Data Protection Officer whom you can contact at