Privacy policy

Updated on 15 November 2022

We collect our customers' personal data in order to provide smooth and effective transport services. Our customers include children and access to public transport is important for them. We hope that guardians will discuss the processing of personal data with their children, taking into account the child's age and level of development. We are happy to provide additional information and answer questions if something about personal data is still unclear.  

For information on the collection and processing of personal data, please refer to our Customer Register Privacy Statement on this page, as well as the more detailed service-specific data protection information found in a separate section later on this page.

The privacy of our customers’ data is a top priority. We process the data carefully and securely and require the same of our subcontractors and partners.

HSL's data protection officer:

HSL Customer Register Privacy Statement

Service-specific privacy notices

Service-specific information supplementing the HSL Customer Register Privacy Statement.

Corporate Customer Register Privacy Statement

Functional cookies

Functional cookies improve the usability of the website by remembering choices the user makes in relation to the layout and functionality of the site. However, functional cookies are not necessary for the website to function.

Rights of the data subject

Updated 22 February 2024

Questions and answers

Updated 4 May 2023

Need more information?

You can contact HSL customer service on +358 9 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm). In addition, HSL has a Data Protection Officer whom you can contact at