How can I start using a bike once I have registered?
Go to a bike, press the green Enter button in between the handlebars and follow the instructions on the screen. To borrow the bike, you will need the cyclist ID given to you during registration and the PIN code you created. You can replace the cyclist ID with your Travel Card when picking up a bike at a bike station. After that, you will always be able to use the Travel Card rather than entering the ID.
Can I use city bikes with my Travel Card?
First you need to register as a user (hsl.fi/citybikes). Fees are always charged to your debit or credit card but after registration, you can use your Travel Card for identification when picking up a bike at a bike station. At the first time, you will need the 7-digit cyclist ID given to you during registration. If you want, you can replace the ID with your Travel Card at this point. In addition to the Travel Card, you will always need the 4-digit PIN code you created during registration.
How can I replace the cyclist ID with my Travel Card?
Using the device on the handlebars, do as follows:
- Press the green Enter button
- Select number 1.
- Show your Travel Card to the reader.
- Enter the PIN code you created and press Enter.
- Select number 1 to answer 'Yes' to the question "Replace cyclist ID".
- Enter the 7-digit cyclist ID given to you during registration.
- Show your Travel Card to the reader once again.
- When you hear a sound signal, remove the bike from the rack.
- You can now use the bike.
After this, you will not need to use the 7-digit cyclist ID anymore. Just show your card to the reader and enter your PIN code.
Can I use the bike for as long as I want to?
The recommended time of use is maximum thirty minutes at a time. If you use a bike for a longer time, an extra charge will apply. You can use a city bike for up to five hours at a time. If you exceed this limit, you need to pay an extra fee of EUR 80, which is the same fee charged to those who travel without a valid ticket on public transport.
Can I ride the bikes wherever I want?
The area of use is limited to Helsinki. We have set the charges so that short journeys are favored, and we encourage people to mainly use the bikes within the bike station network. Ride the bikes only in areas intended for bikes, such as streets and cycle paths. Thank you!
Can I lock the bike somewhere else instead of a bike station, if I choose to go into a store, for example?
You can lock the bike up somewhere else than at a bike station for a brief time. Once you have stopped, press Enter and follow the instructions. You can find a cable lock inside the handlebars, one end of which will be locked to the front fork of the bike. Wrap the cable lock around a fixed object, such as a lamppost or fence. The bike’s steering is locked at the same time, and the lock can be opened only by the same user who locked it. To open the lock, follow the instructions on the screen. Please note that it is usually better to return the bike to a bike station, since they are located at frequent intervals and someone else can then use the bike.
What should I do if I notice that the bike I have chosen at a bike station is broken?
Put the bike back in the rack. You can also contact the City Bike Customer Service. Our maintenance staff keep track of the condition of all bikes and repair or replace them as needed. Riding a broken bike is at the user's responsibility.
Can I return a bike to a bike station if the station is full?
If you are returning a bike and the bike station you have chosen is full, leave the bike right next to a rack, a maximum of 10-20 meters from the rack. Press Enter; the following text will appear on the screen: Return: 1 Break:2. Select ‘Return’ or number 1 and ensure that the handlebar is locked. After this, lock the bike by pulling the cable lock out from the handlebar and wrapping it around a fixed object, such as a pole or another city bike at the station, and snap it into place in the slot on the front fork of the bike. Once you have correctly returned and locked the bike, you will no longer be responsible for it. If the text ‘Return’ does not appear on the screen, the bike station is not full or the bike is too far from the station.
If you come to a bike station and there is a bike returned next to the station, you can pick up the bike in the same way as a bike locked to a rack.
You can return a city bike in this way only if all the racks at the bike station are full.
Do I have to wear a helmet when riding a city bike?
When you ride a city bike, you must follow traffic rules. According to the Finnish Road Traffic Act, wearing a helmet is recommended. Please also follow other traffic rules. Traffic rules for cyclist are available here.
How do I pay for the use of the city bikes?
During registration, you enter the details of your payment card. The price of the pass you have selected is immediately charged to your card. Any additional charges and compensations will be charged as needed. The most common debit and credit cards are accepted.
I have forgotten my PIN code; how can I change it?
If you registered online and created an HSL account, you can change the PIN code on your personal city bike page. To access your city bike page, log in at hsl.fi and select “City bike” on the menu at the top right.
Where can I see my cyclist ID?
If you registered online and created an HSL account, you can see your 7-digit cyclist ID on your personal city bike page. To access your city bike page, log in at hsl.fi and select “City bike” on the menu at the top right. If you replace your cyclist ID with your Travel Card, you will no longer need the ID and it will no longer be shown on your personal page. Your cyclist ID has also been sent to your email address after registration