Buy a pass

<p>As a city biker, you always have a bike handy. You have access to almost 4,600 bikes and 460 stations in Helsinki and Espoo.</p>
<p>Please note that the Helsinki and Espoo system is not compatible with the system in Vantaa, and you cannot mix bikes from the two systems.</p>

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Availability of city bikes in Helsinki and Espoo

<div class="city-bikes-instructions-block city-bikes-instructions-block-helsinki-espoo">
<ul>
<li>
<p><strong>Register</strong></p>
<p><a href="https://www.hsl.fi/en/citybikes/helsinki/instructions#register">More &rsaquo;</a></p>
</li>
<li>
<p><strong>Pick up</strong></p>
<p><a href="https://www.hsl.fi/en/citybikes/helsinki/instructions#collect">More &rsaquo;</a></p>
</li>
<li>
<p><strong>Ride</strong></p>
<p><a href="https://www.hsl.fi/en/citybikes/helsinki/instructions#ride">More &rsaquo;</a></p>
</li>
<li>
<p><strong>Return</strong></p>
<p><a href="https://www.hsl.fi/en/citybikes/helsinki/instructions#return">More &rsaquo;</a></p>
</li>
</ul>
<p><a href="https://www.hsl.fi/en/citybikes/helsinki/faq">Frequently asked questions</a></p>
</div>

How to use city bikes

<p>Registered city bike users:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p>
<div class="CallToActionBlock_ctaText__w20-2 CallToActionBlock_ctaTextLarge__30-xU">
<ul>
<li>Change payment method or card</li>
<li>Order a new PIN code or cyclist ID</li>
<li>See your ride history</li>
</ul>
</div>

My information

<p>Encourage your employees to ride a bike! Bike riding has many health and other benefits.&nbsp;</p>

Yrityksille

For companies

My information / For companies

<h3>Helsinki and Espoo City Bikes</h3>
<p><strong>CityBike Finland Oy</strong><br />Tel. +358 9 425 788 10<br />Mon&ndash;Fri 7am&ndash;7pm, Sat&ndash;Sun 9am&ndash;5pm<br />contact@citybikefinland.fi</p>

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City bike customer service

<div>
<p><strong>Responsible for the city bikes</strong></p>
<p><img src="https://hslfi.azureedge.net/contentassets/00467fb81f524dd889971a84fd12cfec/logo-hkl-hst2x.png" alt="Logo HKL HST" width="126" height="53" />&nbsp; &nbsp;&nbsp; &nbsp; &nbsp;<img src="https://hslfi.azureedge.net/contentassets/00467fb81f524dd889971a84fd12cfec/logo-espoo2x.png" alt="Logo Espoo" width="113" height="58" /></p>
</div>
<div>
<p><strong>Implementation of the system</strong></p>
<p><img src="https://hslfi.azureedge.net/contentassets/00467fb81f524dd889971a84fd12cfec/logo-city-bike-finland2x.png" alt="Logo CityBikeFinland" width="207" height="54" /></p>
</div>
<div>
<p><strong>Customer communication and marketing</strong></p>
<p><img src="https://hslfi.azureedge.net/contentassets/00467fb81f524dd889971a84fd12cfec/logo-hsl-hrt2x.png" alt="Logo HSL HRT" width="159" height="60" /></p>
</div>
<div>
<p><strong>Official partner</strong></p>
<p><img src="https://hslfi.azureedge.net/contentassets/00467fb81f524dd889971a84fd12cfec/logo-alepa2x.png" alt="Logo Alepa" width="148" height="64" /></p>
</div>

Helsinki-Espoo -logot

<p>Did you encounter a problem with a bike or station? Submit a fault report.</p>
<p>&nbsp;</p>

Report a fault

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

Add your HSL card

I understand that

Your discount code entitles you to

Use the link below to view your cyclist ID and other information. 

You already have an order!

Contact us

An account already exists with your email address. Note that you might have created the account via another provider's service.

Please verify that the selected payment method is available to ensure you can continue using city bikes.

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Please make sure you have an internet connection and try again in a while

The city bike service is currently unavailable

Unfortunately, the information you seek is not available. The city bike season starts again next year.

The background system of Vantaa city bikes is being renewed

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from {validFrom}  until {validTo}.

Log in using your HSL account

Confirm by entering your HSL account password

The card details will be stored for potential additional fees. 

Add payment card

Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

Create a PIN code

The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

Select area

Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

Select number of bikes

All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

Select duration

You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

Payment successful

Is your information out of date?

Check your contact details

HSL card

You have replaced you cyclist ID with your HSL card.

Do you want to restore your cyclist ID?

Your cyclist ID

When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

Your password

Payment method

Latest payments

You need a PIN code to pick up a bike at a bike station.

PIN code

Submit fault report

Your latest rides

Per month

My rides

Pass

In the future, you can edit your screen name in the My information  section

on the HSL account page

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Heading

Day tickets are a good option for visitors.

Your feedback helps us to develop our services. Providing feedback is optional.

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To save and utilize places, routes and stops, you must log in using your HSL account.

Log in first

The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

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If you like, you can provide additional information

What do you want to tell us about?

App details

Incident details

Parking area details

Sales point details

Route details

Route search details

Stop details

Ticket machine details

Journey details

When did you board the vehicle?

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.

Select topic

Not enough information about service disruptions

HSL benefits and offers via email

Benefits and offers

Select the language on which you want to receive emails from HSL.

Delays and cancellations to selected routes

A summary of topical issues in public transport about once a month.

Newsletter

You will get information about reforms, changes and disruptions relevant to you. The communications you will receive will be based on your customer information, the routes, areas and stops you select as well as on what HSL services you use.

Personal communications

Communications

Invitations to online questionnaires and surveys

Invitations to interviews and workshops

Participation in the development of public transport

Services and equipment

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

You can cancel your subscription at any time.

The ticket is valid for {durationMinutes} minutes.

What news and updates do you want to see

Linked services

You can delete your HSL account if you no longer wish to use HSL's services

Delete HSL account

Commuter benefit

Data request

Your screen name will be displayed to others when you comment on news articles.

Personal data

Strong authentication

Is your home municipality or discount group information out-of-date?

Change email address

Your cyclist ID is now the last seven digits of your new phone number.

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

Change phone number

Enter the confirmation code you received via SMS in the field.

Confirm phone number

Change password

Contact information and password

Areas for which I would like to receive news and updates.

Areas

Places that act as quick links to routing in the Journey Planner.

Places

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Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search