Privacy policy

Updated  on 14 January 2021. 

We collect our customers' personal data in order to provide smooth and effective transport services. Our customers include children and access to public transport is important for them. We hope that guardians will discuss the processing of personal data with their children, taking into account the child's age and level of development. We are happy to provide additional information and answer questions if something about personal data is still unclear.  

For information on the collection and processing of personal data, please refer to our Customer Register Privacy Statement on this page, as well as the more detailed service-specific data protection information available via the links on the left side of this page.

The privacy of our customers’ data is a top priority. We process the data carefully and securely and require the same of our subcontractors and partners.


HSL's data protection officer: tietosuojavastaava@hsl.fi

HSL Customer Register Privacy Statement

This Privacy Statement is valid from 14 January 2021.

Service-specific privacy notices

Service-specific information supplementing the HSL Customer Register Privacy Statement.

Cookies used in HSL’s online services

We use cookies in our online services to collect information on the actions taken by service users and on the properties of users' devices. Cookie information is browser-based and is not linked to personal data. The purpose of using cookies is to provide a better user experience and to develop HSL’s services to better serve the users.

Rights of the data subject

Updated 18 April 2019, 14 January 2021

Questions and answers

Updated 19 November 2020

Need more information?

You can contact HSL customer service on +358 9 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm). In addition, HSL has a Data Protection Officer whom you can contact at tietosuojavastaava@hsl.fi.