City bikes are shared use bicycles that users can pick up at bike stations. The bikes are meant to be used mainly within area covered by the bike station network. City bikes must be used only in areas intended for bikes, such as streets and cycle paths.
2 Registration, personal details and use of the Service
In order to use the Service, a person shall register as a User of the Service on the Service website (hsl.fi/kaupunkipyörät), and pay the selected pass: a day, week or the whole season.
Upon registration, the User shall provide the data required for the use of the Service. The Service Provider shall have the right to process the User's personal data in accordance with the EU's General Data Protection Regulation (679/2016) and other relevant legislation, and in ways described in detail in the Service’s Privacy Statement.
The information provided by the User can be used for statistics to monitor the use of the Service and to improve it, but in a way that individual users cannot be identified. The Service Provider may use the User's contact details to contact the User.
The Service Provider may use the User’s contact details for direct marketing or marketing communications only with the express consent of the User.
The User can log in to the Service either with an HSL Card or the seven-digit cyclist ID received upon the registration. In addition, the User needs a PIN code that they can select at registration and change as necessary.
The User shall be responsible for all use of the Service occurring with their credentials, and for any costs or fees incurred.
If the User forgets their credentials or loses the HSL Card used for authentication, the User can request new credentials on the Service website.
The User can view and edit their information on the Service website.
A registered User who has paid a day pass can borrow a maximum of four city bikes at a time. The User shall be responsible for all of the bikes until their return. A User who has selected a longer term pass can borrow a maximum of one city bike at a time.
The User can cancel their registration as a User of the Service on the Service website However, the fees previously paid by the User shall not be refunded afterwards.
3 Availability and content of the Service
The Service is available annually from early April to the end of October. The Service website is available year-round. On the website, Users can view and edit their information. One or several city bike stations may be closed due to exceptional circumstances. In addition, free city bikes or empty docks to return bikes are not necessarily always available at the city bike stations. The Service Provider shall not be liable, for example, for the above-mentioned or other shortcomings in the Service.
The Service Provider shall develop the Service and it shall have the right to alter the Service and its contents as part of its ordinary operations in the manner and at the times it sees fit.
4 Customer service
The User can get more information and help in using the Service on the Service website or from Citybike Finland Oy customer service, whose contact details are available on the Service website and at the bike stations.
The current fees are available on the Service website. The Service Provider may change the fees on 30 days’ notice on the Service website, as necessary.
A User who has paid the fee for a day, week, month or the whole season upon registration, can use the city bikes for up to 30 minutes at a time with no extra fee. If the User uses a city bike for more than 30 minutes at a time, an overage fee shall be charged to the User as per the price list. Once a city bike has been successfully returned to a bike station, the User can start a new city bike ride under the same terms. The 30-minute ride time with no extra fee also starts anew.
I you choose an auto-renewing subscription, the subscription will be valid until further notice. The subscription will continue into the next city bike season, until one of the parties terminates the agreement. The payment will be charged automatically every 30 days. You can cancel the subscription at any time and your pass will be valid until the end of the paid 30-day period. The price already paid for the remaining month will not be refunded, even if the customer no longer uses the service during that period. You always commit to the service for the entire 30-day period at a time. At the end of the annual period of use of the city bike service at the end of October, the price of the last monthly pass will be lower, corresponding to the remaining time, in proportion to the days remaining of the 30-day period.
If a city bike is not successfully returned to a bike station within five (5) hours from picking up the bike, the User may be charged an 80 euro delay fee. If a city bike is not returned to a bike station or to the Service Provider within 24 hours from picking up the bike, the city bike shall be considered as lost. A compensation fee of 400 euros shall be charged to the User for a lost city bike. No compensation fee shall be charged if it is possible to prove, based on information provided by the User, that the User has lost possession of the city bike against their will, and a request for investigation has been made to the police.
6 Obligations and liabilities of the User
The User shall take effort to prevent vandalism and theft of the city bike at their disposal and to exercise special caution in using a city bike.
The User shall inspect the condition of a city bike each time picking up a bike and during the ride, the User shall be responsible for ensuring that the city bike is safe and roadworthy. The User shall not be liable for a city bike being damaged if the User exercises normal caution in using the city bike.
The User shall be liable for inspecting the condition and safety of a city bike before starting the ride. When picking up a city bike, the following issues shall be checked:
- The saddle, pedals and chains are firmly in place
- The brakes, bell and lights are working
- The frame and tires are undamaged
If the city bike is not roadworthy and safe, it has been damaged, daubed or vandalized, the User must return it to the bike station and immediately report a damaged city bike to the Service Provider’s customer service.
The User shall be responsible for the city bike at their disposal until it has been successfully returned to a bike station. The User shall be responsible for ensuring that the bike is returned to a bike station so that the data system confirms the return of the bike. If the bike cannot be successfully returned due to a fault inthe data system or for another reason, the User shall immediately report the issue to the Service Provider’s customer service.
When returning a city bike to a full bike station, the User shall be responsible for locking the city bike by pulling the cable lock out from the handlebar of the bike. The cable lock must be wrapped around another city bike at the station, a station structrure or a fixed object, and snapped into place in the slot on the front fork of the bike being returned.
The User shall follow the current traffic rules. The User is allowed to ride on the bicycle lanes or on the roadway. The User has to walk the bike on the pavement.
If a city bike is involved in an accident or is damaged for another reason or is stolen, the User shall agree to notify the Service Provider thereof within two (2) hours and, if necessary, to file a report to the police within two (2) days. A copy of the report shall be delivered to the Service Provider’s customer service.
The User shall be liable for any damage caused to a city bike deliberately or by gross negligence during the time of use until the city bike is returned to a bike station. The User shall be liable for any damages, even if caused by a third party. The User may be exempted from the liability for damages if they file a report of an offense to the police within two (2) days and deliver a copy of the report to the Service Provider’s customer service.
If a city bike is not returned to a bike station or to the Service Provider within 24 hours from picking up the bike, the city bike shall be considered as lost and a compensation of 400 euros is charged to the User. No compensation fee shall be charged if the User has reported the theft of the city bike to the Service Provider’s customer service at the latest within two (2) hours of the termination of the maximum time of use. In addition, the User must file a report of an offense to the police within two (2) days and deliver a copy of the report to the Service Provider.
7 Other rights of the Service Provider and limitations on liability
The Service Provider shall not be liable for any damage caused with the city bikes.
The Service Provider shall have the right to inspect whether the User has registered for the system and paid the fees required.
The Service Provider shall not be responsible for the condition of a city bike during the ride after the User has left a bike station. The User shall be liable for inspecting the condition and safety of a city bike before starting the ride.
The Service Provider shall not guarantee error-free or uninterrupted operation of the Service. The Service Provider shall not be liable for disruptions to the Service or other problems and errors, or for any damages incurred. In addition, the Service Provider shall not be liable for errors and damages caused by a third party.