Survey on tickets and zones 28 February - 13 March 2022

We would like to thank everyone who took the surveys! We received a total of some 35,000 answers to both surveys. We will take your answers into account when designing new types of tickets that would better meet changing travel needs. We are also reviewing our ticket zones: whether the current zone model (ABCD) is good or whether it could be made even better.

Have your say!

  • There were two surveys, one on tickets and one on zones. Tickets and zones models are presented below on this page. The surveys were open between 28 February and 13 March 2022.
  • Each survey takes about 10–15 minutes to complete.
  • All respondents will be entered into a prize draw for HSL tickets:
    - Two six-month ABCD season tickets on the HSL card. One prize is worth EUR 854.
    - Ten 5-day ABCD tickets on the HSL app. One prize is worth EUR 45.

Multi-journey ticket, group ticket or capping??

Would you use a multi-journey ticket or a group ticket? Would capping make travelling easier for you? These are the new ticket types that our customers were able to comment on.

ABCD, ABC or flat fare?

In your opinion, would a slightly revised current model, one of the two alternative ABC models or a flat fare be more fair, clearer or easier than the current ABCD model? Would the new model affect your travel habits?

Why do we need new tickets?

It seems that working from home and online services, which became more common during the coronavirus pandemic, are here to stay, changing people’s travel needs and use of public transport. 

Our objective is to design and make available tickets that would be better suitable for irregularly regular journeys than the current tickets and would encourage people to use public transport. New types of tickets are needed so that public transport use does not fall, in favor of the car, because the currently available tickets do not fully meet people’s changed needs.

Is the current zone model the most suitable option for the region?

We switched from a pricing model based on municipal boundaries to the current ABCD zone model in spring 2019. According to studies and surveys, the zone system works fairly well but there are also critical voices. We thus decided to investigate whether we could find a model that better meets the region’s needs.

The survey now being conducted will provide us with valuable insight into what kind of zone model would be agreeable to as many people as possible. At the same time, we are looking for a model that would have a positive effect on ticket revenue and public transport ridership and would not require more funding from municipalities.

How will the design of tickets and zone models proceed?

  • The plans to introduce new tickets and a new zone model is part of an extensive Ticket Account Project set to overhaul tickets and payment methods so that in the future, the tickets bought by customers will be stored on their user accounts. Read more about the Ticket Account Project

  • A summary of the survey results (running between 28 February and 13 March 2022) and impact assessments were completed in May 2022.

  • We circulated our proposals for new tickets and zone models to our member municipalities for comments in June 2022. The municipalities gave their comments in the end of August.

  • After that we will decide which of the new tickets will be further developed. Decision on the zone model will be made in early 2023.

  • If a decision is made on changing the zone model, the new model could most likely be introduced in 2024 at the earliest. 
  • It is estimated that a trial period for the new ticket types could begin at the beginning of 2023. During the trial period, one new ticket type would be available.