One card for all journeys

You can buy a personal HSL card online by logging in to the HSL card service. Alternatively, you can buy the card from a service point. Please bring with you a driver’s license, passport or an ID card. A card charge of 5 euros is charged for a new card. If you live permanently in the HSL area, you can buy season tickets that are less expensive than season tickets available with multi-user cards.

Sale of multi-user HSL cards will end on 31 December 2023, but the cards can be topped up and used as usual.

You can top up your HSL card with a season ticket valid for 14, 30, 60, 90, 120 etc. up to 270 days, or for 360 days. Or you can buy ay tickets for 1 to 13 days. You can load between 5 euros and 400 euros on your HSL card and use the balance to pay for single fares at card readers.

You can top up your HSL card with a season ticket, day ticket or value online in the HSL card service. You need to transfer the ticket and value purchased via the service onto your HSL card at a card reader before you can use them.

Alternatively, you can top up your HSL card with a season ticket, day ticket or value at all HSL sales and service points as well as at some HSL ticket machines.

Show your HSL card to the card reader when you board a bus. You do not need to press any buttons.

On commuter trains, the metro, trams and on orange trunk route buses you do not need to show your card unless a ticket inspector or conductor asks you to do so.

Buy a value ticket with your HSL card at the beginning of your journey, when you board a vehicle or before you take an escalator down to a metro platform.

1 Select travel zone

2 Pay your fare with your HSL card

You can buy value tickets for one or more people travelling with you using your HSL card. If you have an adult HSL card, you can buy tickets for other adults. With a child HSL card, you can buy tickets for children. You can also buy several consecutive tickets; for example, you can first buy a ticket for yourself and then for a friend.

1 Select travel zone

2 Press the “Add passengers” button

3 Select the number of tickets and press OK

If you have a valid season, day or value ticket, buy a ticket only for those who do not yet have one. Do not include yourself in the count.

4 Pay with your HSL card

If you have a valid season ticket, you can expand its validity area by buying zone extension tickets. If you have a season ticket on your HSL card, you can only buy zone extension tickets using the card, not using the HSL app.

1. Select travel zone. Include all the zones you are travelling through, including the zones covered by your season ticket

2. Pay with your HSL card. The price of the zone extension ticket will be debited from the card balance.

3. A screen with green borders indicates that your purchase was successful.

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You can check the tickets and value balance on your HSL card by holding your card on the card reader. The following information will show up on the display after about five seconds:

• value balance on the card;
• season ticket, if you have one, and its expiry date;
• valid value ticket(s); and
• the expiry time of the value ticket transfer time.

You can also check your HSL card information in the online HSL card service or at the large HSL ticket machines.  

Enquiries, refunds and claims relating to HSL cards are dealt with at HSL and municipal service points. When visiting a service point, you need to show proof of identity. Refund must be claimed within two months from the date when the grounds for the claim first arose.

Refunds are only available for tickets purchased with a personal HSL card or with a multi-user HSL card with the owner’s personal data or company’s business ID. Personal data or a business ID can be stored on a multi-user card at a service point when the card is purchased.

If your card does not work as it should, please contact a service point.

For detailed instructions for season ticket and value refunds, see the HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions.

Sales points (R-kiosks and other retailers) try to correct their errors themselves. Tickets and value purchases can be cancelled at the sales outlet where the purchase took place within 12 hours from the purchase, however on the same day.

You can get a new personal card from a service point.  Please bring with you a driver’s license, passport or an ID card. A fee of EUR 5 is charged for the new card. Any season ticket and value remaining on the lost card can be transferred to the new card. A service fee of EUR 8 will be charged for the transfer.

Value loaded on a multi-user card can be refunded at the service point if the card is linked to a personal identity code or a business ID. A service fee of EUR 8 will be charged for the refund.

Sale of multi-user HSL cards will end on 31 December 2023. You can switch to the HSL app, which provides an easy way to buy single tickets. Read more about the app. If you prefer to continue to use an HSL card, you can buy a personal HSL card.

You can also purchase day tickets online on your HSL card for journeys in Tallinn or Tartu. Go to https://tallinn.pilet.ee/buy or https://tartu.pilet.ee/buy or https://tartu.pilet.ee/tickets/personalcode and enter the number of your HSL card on the service. In addition, you can also purchase tickets with contactless payment and view all the tickets you have bought at the following address: https://tallinn.pilet.ee/tickets/personalcode