Activating HSL Business Travel

1. You will receive an invitation via email

You will receive an email at your work email address inviting you to start using the commuter benefit. The invitation link is valid for 30 days, so we recommend completing the activation as soon as you receive the message, even if you do not need a ticket right away. This ensures that the benefit is ready to use when you next need a ticket for a work-related journey.
The email includes a confirmation code for activation. You will only need the code if you activate the benefit using a different email address other than the one the message was sent to.

The email also states the date on which your HSL Business Travel benefit becomes valid. Please note that the benefit will only appear in the payment method menu of the HSL app and can only be used from that date onwards.

You will receive the message even if the benefit is set to start at a later date.

Select Start using HSL Business Travel to begin the activation process.

2.The first page of instructions opens

Select Continue to log in to open the log in page.

3. Log in using your HSL account

If you already have an HSL account, log in using the email address and password associated with the account (usually your personal email address).

If you have forgotten the password linked to your HSL account, request a password reset link using the Forgot your password? link on the log-in page.

If you are not sure whether you already have an HSL account, you can check by entering your email address in the password reset function. This allows you to see whether an account exists for your work or personal email address.

Create a new HSL account only if you are certain that you have never had an HSL account before.

If you need assistance, please contact HSL Customer Service on +358 9 4766 4000.

4. Enter the confirmation code

Once you have logged in using your HSL account or created an account, you will be prompted to enter the confirmation code and the email address to which the code was sent. You will not be prompted to enter the confirmation code if

the email address connected to your HSL account is the one to which the invitation was sent
you have recently completed strong authentication for your HSL account.

5. All set! The benefit has now been activated

Your mobility budget has now been activated and can be used to purchase tickets in the HSL app.

If your employer has issued the full annual mobility budget at once, it is available for use immediately in the HSL app.

If your employer issues a monthly amount, the first monthly amount will become available on the next issue date. You can check the date in the invitation email.