To submit a refund request, you must be authorized to act on behalf of the company. Additionally, you must log in using your HSL account or create one to submit a refund request. If you prefer to receive the refund as a credit note, no fees will be charged. If you choose to have the refund credited to your bank account, there will be a processing fee of EUR 8 per card.
Request a refund using the form on our website.
Please provide the following information on the form:
- Company details (name and business ID)
- Contact person details (information for the individual completing the request form)
- Authorization to act on behalf of the company (tick the box).
- Card numbers of the multi-user HSL cards for which a refund is requested. You can enter up to five card numbers directly on the form or download a file (in Word or PDF format) to submit.
- Preferred method for receiving the refund: either to your bank account (with a processing fee of EUR 8 per card) or as a credit note.
Please note that if you requested a refund before the multi-user cards were discontinued, you were required to return the cards to our service point, for example, by mail. Now that multi-user cards are no longer in use, you don’t need to return the cards to us.