How to activate the commuter benefit

The picture shows the email invitation sent from the employer to the employee.

1 . You will receive an email invitation

You will receive an email at your work email address inviting you to start using the commuter benefit. The invitation link is valid for 30 days, so we recommend completing the activation as soon as you receive the message, even if you do not need a ticket right away. This ensures that the benefit is ready to use when you need it or when your employer has set the benefit to become valid.
The email includes a confirmation code for activation. You will only need the code if you activate the benefit using a different email address other than the one the message was sent to. Please remember that the commuter benefit is your personal fringe benefit.
The email also states the date on which your commuter benefit becomes valid. Please note that the benefit will only appear in the payment method menu of the HSL app and can only be used from that date onwards.
You will receive the message even if the benefit is set to start at a later date.
Select Start using HSL Commuter Benefit to begin the activation process.

2. The first page of instructions opens

Select Continue to log in to open the login page.

3. Log in using your HSL account

If you already have an HSL account, log in using the email address and password associated with the account (usually your personal email address).

If you have forgotten the password linked to your HSL account, request a password reset link using the Forgot your password? link on the log-in page.

If you are not sure whether you already have an HSL account, you can check by entering your email address in the password reset function. This allows you to see whether an account exists for your work or personal email address.

Create a new HSL account only if you are certain that you have never had an HSL account before.

If you need assistance, please contact HSL Customer Service on +358 9 4766 4000.

4 Enter confirmation code

Once you have logged in using your HSL account, you will be asked to enter the confirmation code and the email address where you received the code. You will not need the confirmation code if

the email address associated with your HSL account is the same as the email address where you received the invitation
you have recently completed strong authentication for your HSL account

HSL app with the amount of mobility budget

5 All done, the benefit has now been activated!

Your mobility budget has now been activated and can be used to purchase tickets in the HSL app.

If your employer has issued the full annual mobility budget at once, it is available for use immediately in the HSL app.

If your employer issues you a monthly mobility budget, the first monthly amount will become available on the next scheduled issue date. You can check the date in the invitation email.

If the HSL Commuter Benefit does not appear in the list of payment methods in the HSL app, make sure that you are using the latest version of the app. You can also try logging out of the app and then logging back in again. If the payment method still does not appear, you can try deleting the app from your phone and downloading it again from the app store.