You can exchange your previously ordered single and day tickets if:
• You ordered the tickets before 2 June 2026
• The tickets include zone D (i.e. ABCD, BCD, CD or D tickets)
• The users of the tickets need to travel in zone E (Järvenpää and northern parts of Tuusula)
• The tickets cannot be used within the transition period (by 2 August 2026)
If the ticket holders do not need to travel in zone E, you do not need to exchange your tickets that include zone D.
How to exchange single and day tickets for tickets that include zone E
Printable QR code single and day tickets
1. Send an email to [email protected] with the subject line: Single ticket exchange / zone E.
2. In the original delivery email, find the serial number of one ticket below the QR code and include it in your message.
3. We will send you new tickets that include zone E free of charge as soon as possible.
This may take some time. Please ensure that all those traveling with tickets provided by you have valid tickets before traveling.
Ticket codes for the HSL app
1. Send an email to [email protected] with the subject line: Ticket code exchange / zone E.
2. In the original delivery email, find the batch name in the Excel file or the numeric code of one ticket code and include it in your message.
3. We will update the zones of any unused (non-activated) ticket codes to include zone E and notify you by email when the codes are ready for use.
This may take some time. Please ensure that all those traveling with tickets provided by you have valid tickets before traveling.