HSL in 2025

2025 was a year of growth in public transport in the Helsinki region. HSL's passenger numbers increased for the fourth consecutive year. HSL services recorded nearly 381 million boardings, a 5.6% increase compared to 2024.

Ticket revenue increased by 4.7% from 2024, reaching €389.8 million. Ticket revenue accounted for 43% of our operating income, while municipal contributions from our member municipalities accounted for 55%.

The modal share of sustainable modes of transport (public transport, walking and cycling) remained high, at 61%.

A passenger sitting on a blue seat on a bus. There is a blue HSL bus in the background.

Customer satisfaction

Customer satisfaction has remained high despite increases in fares and service changes and disruptions caused by various renovation, repair and maintenance works. In 2025, 80.5% of passengers gave HSL public transport services a rating of 4 or 5 on a scale of 1 to 5. (2024: 84.1%)

Our customers are particularly satisfied with
• the ease of buying tickets
• the ease and convenience of using public transport
• availability of information before and during their journey

Juhani's eventful commute captivated audiences on screen

Our brand promise, Anything is possible, also gives us the opportunity to try new approaches in traditional advertising. At the heart of HSL's marketing are authentic customer stories and the courage to innovate.

MATKA is a five-part miniseries produced by HSL that follows Juhani, the CEO of a brokerage house, on an eventful commute by public transport that circumstances force him to make. Written and directed by Tiina Lymi, the series stars Carl-Kristian Rundman in the title role. Each episode is approximately five minutes long.

The series was aimed particularly at busy motorists in the Helsinki metropolitan area. By the end of the year, the series, which was released in October, had been viewed more than seven million times.

A woman buying a ticket at a card reader on board a train.

Ticket sales moved into a new background system

We completed an extensive overhaul of ticket purchasing and use and upgraded our backend systems. We introduced contactless payment and replaced approximately 3,800 card readers at stations and on board vehicles. In the autumn, we launched a new online ticket store where customers can top up their HSL cards.

Annual review 2025

Read a summary of our last year. If you are looking for statistics, you can find both passenger and fleet numbers here.

2025 in figures