Research and surveys

We conduct a wide range of surveys and studies to help develop public transport and the transport system in the Helsinki region. On this page, you can learn more about our research.

 

 

Public transport surveys

We collect information on passengers’ satisfaction with public transport, the journeys made on public transport, as well as the condition and cleanliness of vehicles.

 

 

Read more about public transport surveys

Transport system studies

We study the transport system across the HSL region to gain a comprehensive understanding of travel. In addition to public transport use, the studies also examine, for example, private car use, walking and cycling.

 

 

Read more about transport system studies

Ongoing studies

We study the travel habits of HSL area residents

We study the use of different modes of transport through a continuous travel survey. Respondents are invited to take part in the survey at random, and participants record all journeys they make during the survey day in a travel diary.

 

We survey customer satisfaction

We conduct Customer satisfaction surveys to measure passenger satisfaction with HSL area bus, tram, Metro and commuter train services.

We monitor the quality of public transport vehicles

We control the quality of buses, trams, light rail vehicles, Metro cars and train carriages used for the services we procure. Public transport fleet quality control is conducted by observing the condition and cleanliness of vehicles.

 

 

 

Net Promoter Score (NPS) and customer experience measurement

Through our year-round customer survey, we gather customers’ views and opinions on our services and their development, as well as their willingness to recommend public transport services to others. The survey is conducted as an online questionnaire sent by email.

 

We participate in an international survey

We take part in the international BEST (Benchmarking in European Service of Public Transport) survey, which compares residents’ satisfaction with public transport in member cities across Europe. The survey is conducted year-round through online panels and telephone interviews.