Cookies in the HSL app
Updated on 7 January 2026
We use cookies in our app to ensure that our services work as intended and to provide you with useful content. By accepting all cookies, you ensure the best possible user experience in the app. You can change your cookie settings at any time.
What are cookies?
Cookies are small text files that are stored in your app. They allow you, for example, to save your favorites and see personalized content. Cookies enhance the user experience and help us improve it further. Cookies do not harm your device, and cannot spread viruses or malware.
In addition to cookies, we may use other similar technologies, such as files stored on the user's device that are only used while the app is active. From this point on, all such technologies are collectively referred to as “cookies”.
Cookie settings and cookie management
Strictly necessary cookies are always enabled to ensure that the service functions properly. Accepting functional and statistical cookies is optional, and we request your permission for them separately. You can change your cookie settings in the app by going to More > Settings > Privacy settings > Cookies.
How do we use cookies and other similar technologies?
We use cookies and other similar technologies in the app. They help us collect information about your activity in our services and about the characteristics of your device. The purpose of cookies is to provide a better user experience and to help us improve our services to better meet users’ needs. We also use cookies to help us target messages to our customers more accurately (such as in-app messages and electronic direct marketing).
Cookies also allow us to collect information about the actions users who are not logged in. We cannot identify you solely based on cookie or device identifiers. If you have logged in to our services with your HSL account and have consented to the use of cookies, we can connect cookie data collected through your use of our digital services to the customer data we have on you, such as information on your previous purchases.
The cookies we use are divided into strictly necessary, functional, statistical, and marketing cookies. By accepting all cookies, you ensure the best possible user experience.
How can you manage cookies?
You can change your cookie settings at any time in the app.
Strictly necessary cookies
Strictly necessary cookies allow the app to perform its basic functions. They are always enabled to ensure that our services operate correctly.
Functional cookies
Functional cookies increase and improve the functionality of our app. However, unlike strictly necessary cookies, they are not absolutely necessary for using the app. We use these cookies, for example, to save your Journey Planner search history and to remember your previous ticket selections .
Statistical cookies
We use statistical cookies to measure the use and performance of our services. The data collected through these cookies help us develop our services so that they better meet our customers’ needs.
Marketing cookies
Marketing cookies help us display content and offers that are relevant to you across our services. They also help us assess the effectiveness of our advertising and communications. We may collect device-specific information on visits and activity solely for the purpose of targeting our advertising to customers and evaluating its effectiveness. This data will not be shared with our partners or any other third parties, nor is it linked to data held by third parties for targeted advertising or advertising measurement. The data is not shared with or disclosed to data brokers.
If you are logged in our app and provide your contact details through the app, a form or a survey, we may combine data collected through marketing cookies with your other customer data. We do not disclose this data to our partners, data brokers or other third parties; it is only combined with other data we have collected.