Penalty fare

A penalty fare may be cancelled afterwards upon consideration if you had an appropriate and valid season ticket on your personal HSL card when the penalty fare was issued, and you can, upon inspection, reliably prove your identity to the ticket inspector with a photographic ID. The penalty fare must be cancelled within 30 days from the day when the fare was issue by visiting HSL service point. A service fee of EUR 8 will be charged. The single ticket sold by the ticket inspector will not be refunded.

You can have a penalty fare cancelled by visiting HSL service point at the Helsinki Central Railway Station.

Please bring with you:

• the penalty fare ticket
• your personal HSL card to show your season ticket valid at the moment of ticket inspection
• an official ID document (an official ID card, passport, Kela card with photograph)

In case of children, a minor’s ID card or a Kela card are accepted as proof of identity.

If you presented a photo ID document to the ticket inspector when the penalty fare was issued, another person can have the fare cancelled on your behalf. The person will need a power of attorney from you.

A penalty fare may be cancelled afterwards upon consideration if you had an appropriate and valid season ticket in the HSL app when the penalty fare was issued, and you can, upon inspection, reliably prove your identity to the ticket inspector with a photographic ID. The penalty fare must be cancelled within 30 days from the day when the fare was issue by visiting HSL service point. A service fee of EUR 8 will be charged.

You can have a penalty fare cancelled by visiting the HSL service point at the Helsinki Central Railway Station.

Please bring with you:

• the penalty fare ticket
• your phone to show your season ticket valid at the moment of ticket inspection
• an official ID document (an official ID card, passport, Kela card with photograph)

Tel. +358 9 4766 4000 (local network rate): open Mon–Fri 7.30am–7pm, Sat–Sun 9.30am–5pm.

e-mail: perinta@hsl.fi

HSL service point is located at the Helsinki Central Railway Station.