Penalty fare

If you do not have a valid ticket, you are charged a penalty fare of 80 euros and the price of a single ticket.

When travelling on the metro, you must have a ticket before you enter the metro payment area after passing the card readers at the top of the stairs to the station.

If you are using the HSL app, the ticket must be on your phone before you board a bus, a tram or train, or before you enter the metro payment area.

Cancelling a penalty fare

If you had a valid ticket on the HSL card

The penalty fare may be cancelled if you had a valid season ticket on your personal HSL card at the moment when the penalty fare was issued. The fare must be cancelled before the due date. A processing fee of 6 euros will be charged. The single ticket sold by the ticket inspector will not be refunded.

You can have a penalty fare cancelled by visiting the Penalty Fares Office at the Helsinki Central Railway Station or our service point at the Central Railway Station.

Please bring with you:

the penalty fare ticket
your personal HSL card to show your season ticket valid at the moment of ticket inspection
an official ID document (an official ID card, passport, Kela card with photograph)

In case of children, a minor’s ID card or a Kela card are accepted as proof of identity.

If you presented a photo ID document to the ticket inspector when the penalty fare was issued, another person can have the fare cancelled on your behalf. The person will need a power of attorney from you.

If you had a valid season ticket on the HSL app

The penalty fare may be cancelled if you had a valid season ticket on the HSL app at the moment when the penalty fare was issued. The fare must be cancelled before the due date. A processing fee of 6 euros will be charged.

You can request a penalty fare to be cancelled by visiting the Penalty Fares Office.

Please bring with you:

the penalty fare ticket
your phone to show your season ticket valid at the moment of ticket inspection
an official ID document (an official ID card, passport, Kela card with photograph)

Penalty Fares Office

Open Mon–Thu 8.30am to 4pm and Fri 8.30am to 2pm

Penalty fares, tel. +358 09 476 64111 (call time 9am–1pm)

Collection and enforcement of payments as well as loan arrangements, tel. +358 9 476 64200 (9am-1pm), email: perinta@hsl.fi

Please note that it is not possible to buy or top up HSL cards at the Penalty Fares Office.

The address of the Penalty Fares Office is Elielinaukio 3. It is located at the Helsinki Central Railway Station, 3rd floor (access from the arcade):