The penalty fare may be cancelled if you had a valid season ticket on your personal HSL card at the moment when the penalty fare was issued. The fare must be cancelled before the due date. A processing fee of EUR 6 will be charged. The single ticket sold by the ticket inspector will not be refunded.
You can have a penalty fare cancelled by visiting the Penalty Fares Office at the Helsinki Central Railway Station. If you presented a photo ID document to the ticket inspector when the penalty fare was issued, you can alternatively visit the HSL service point at the Central Railway Station.
Please bring with you:
- the penalty fare ticket
- your personal HSL card to show your season ticket valid at the moment of ticket inspection
- an official ID document (an official ID card, passport, Kela card with photograph)
In case of children, a minor’s ID card or a Kela card are accepted as proof of identity.
If you presented a photo ID document to the ticket inspector when the penalty fare was issued, another person can have the fare cancelled on your behalf. The person will need a power of attorney from you.
