We recommend using any remaining value on your multi-user HSL cards as soon as possible. Multi-user HSL cards will stop working on 21 September at around 10pm.
Switch to the HSL Business Portal to provide your employees with tickets that they can use directly in the HSL app. The HSL Business Portal is an online service that allows companies and organizations to order, issue and manage their employees’ commuter benefits and tickets for work-related journeys. Employees can use the tickets and benefits issued through the portal in the HSL app without any delays.
What to do if your employees have used multi-user HSL cards for workday travel
Switch to using the HSL Business Portal. Through the portal, you can provide your employees with a mobility budget, which they can use to buy tickets using the HSL app.
Alternatively, you can order ticket codes, which your employees can use to redeem single or day tickets in the HSL app. You can order ticket codes either via the Business Portal or by email. See the instructions here.
Starting 24 September, you can order new single and day tickets through the HSL Business Portal.
What to do if multi-user HSL cards have been used for employees’ commuter benefits (non-resident season tickets)
Switch to the HSL Business Portal to issue commuter benefits to your employees as a mobility budget. You can freely choose the amount of budget you provide. Employees can then use the budget in the HSL app to purchase a non-resident season ticket for 30 or 360 days at a time.
In other words, if an employee has previously received a commuter benefit in the form of a non-resident season ticket on a multi-user HSL card, they will now get the same ticket via the HSL app. A non-resident season ticket is a season ticket intended for those living outside the HSL area.
How do I know if our HSL cards are multi-user cards?
All HSL cards used by companies are multi-user cards. These cards can either be unregistered or registered under the company’s business ID. You can check here whether your card is a multi-user card. If you want to check the remaining value on the card, use a card reader or a ticket machine, or visit the HSL service point.
Why are multi-user HSL cards discontinued?
We are currently implementing a new ticketing backend system. As part of the project, we are simplifying our range of tickets. In the new system, there will no longer be separate multi-user and personal HSL cards.
Assistance in using the HSL Business Portal and selecting tickets
Our corporate customer service is more than happy to help you select new products to replace your multi-user cards. You can contact us via email at [email protected] or by phone on +358 9 4766 4303.
Refund instructions for companies
You can request a refund for the value and tickets on your company’s multi-user HSL cards via our website. Before submitting a refund request, please ensure that you have access to the Business Portal and an alternative product available for use, such as HSL Business Travel.
Request a refund using the form on our website.
To submit a refund request, you must be authorized to act on behalf of the company. Additionally, you need to log in using your HSL account or create one. If you prefer to receive the refund as a credit note, no fees will be charged. If you choose to have the refund credited to your bank account, a processing fee of EUR 8 per card will be applied. After submitting your refund request, please deliver your multi-user HSL cards to our service point, for instance, by mail.
Please provide the following information on the form:
- Company details (name and business ID)
- Contact person details (information for the individual completing the request form)
- Authorization to act on behalf of the company (tick the box).
- Card numbers of the multi-user HSL cards for which a refund is requested. You can enter up to five card numbers directly on the form or download a file (in Word or PDF format) to submit
- Preferred method for receiving the refund: either to your bank account (with a processing fee of EUR 8 per card) or as a credit note.