<p>We conduct the customer satisfaction survey on buses, trams, the metro and commuter trains between 9 January and 12 May 2023. We commission the survey from Taloustutkimus Oy.</p>
<p>We will use the survey results for the development of public transport services, staff training and calculating quality incentives for tendered services. Once the survey is completed, the results will be available in HSL&rsquo;s open online database at <a href="https://hsl.louhin.com/asty">https://hsl.louhin.com/asty</a></p>
<h3>Fleet quality controls in spring 2023</h3>
<p>We conduct field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.</p>
<p>In spring 2023, we will conduct fleet quality controls on bus, tram, metro and commuter train services from 9 January to 12 May. Some 4,000 vehicles will be controlled during this period. We commission the work from Taloustutkimus Oy.</p>

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

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You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

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The card details will be stored for potential additional fees. 

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The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

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All options include an unlimited number of 30-minute bike rides.

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You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

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When you terminate the use of the service, all your information and ride data will be deleted.

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You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

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The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

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Jos asioit jonkun muun kuin suomi.fi -valtuus palvelun kautta tunnistetun puolesta, liitä mukaan myös valtakirja. 

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Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

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We are surveying public transport customer satisfaction and conducting fleet quality controls

Fleet quality controls in spring 2023