We are surveying public transport customer satisfaction and conducting fleet quality controls

We are again measuring customer satisfaction with public transport services through an onboard survey. By completing the survey, you help us improve our services.

We conduct the customer satisfaction survey on buses, trams, the metro and commuter trains between 9 January and 12 May 2023. We commission the survey from Taloustutkimus Oy.

We will use the survey results for the development of public transport services, staff training and calculating quality incentives for tendered services. Once the survey is completed, the results will be available in HSL’s open online database at https://hsl.louhin.com/asty

Fleet quality controls in spring 2023

We conduct field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.

In spring 2023, we will conduct fleet quality controls on bus, tram, metro and commuter train services from 9 January to 12 May. Some 4,000 vehicles will be controlled during this period. We commission the work from Taloustutkimus Oy.