Service fee for urgent orders
We may charge a service fee, for instance, in the following situations:
1. The customer requests that changes be made to an order after the order has been processed. The changes may concern, for instance, the product, order volume, customer group, zones, or validity period.
2. The customer requests a refund or that the order be cancelled after the order has already been processed, which requires additional work and manual handling.
3. The customer requests changes to an invoice after the order has already been processed and the invoice generated. Such requests include, for instance, changing the invoicing address, reference number, or cost center.
4. The customer has special requests regarding the delivery method, delivery time, or technical implementation that deviate from the standard practices of HSL Corporate Sales.
The purpose of the service fee is to cover the cost of additional work that the above-mentioned requests create. In addition, the goal is to speed up the processing of orders and encourage customers to submit orders that are as complete as possible, thereby minimizing the need for subsequent changes.
We will always inform the customer if a service fee is added to their order.