We have introduced the new zone E, which includes Järvenpää and the northern parts of Tuusula. You can now buy tickets for zone E.
Tickets that include only zone D have been removed from sale. To travel in zone D, you now need a ticket that includes at least zones CD or DE.
During the transition period from 2 June to 2 August 2026, you can still travel in zone E with ABCD, BCD, CD and D tickets. During the transition period, card readers may show a warning about an invalid ticket, but you can still board.
The purpose of the transition period is to give customers time, if needed, to change their valid zone D tickets to tickets that include zone E before the end of the transition period. Some tickets that include zone D are automatically converted into tickets that include zone E. In some cases, you must contact HSL customer service during the transition period, while in other cases you can change your ticket yourself.
Please see below what you should do with your ticket.
These tickets will be automatically changed to tickets that include zone E.
- An auto-renewing saver subscription for a ticket that includes zone D in the HSL app.
- A 360-day ticket that includes zone D in the HSL app.
Please contact HSL customer service by 2 August if you have one of the following tickets
Planning to travel in the new zone E? Please contact HSL customer service if you have one of the following tickets and need to include zone E in your ticket:
- An auto-renewing saver subscription for zones ABCD, BCD, CD or D in the HSL app. The subscription has not been valid for 12 months by 2 August 2026.
- A 360-day ABCD, BCD or CD ticket in the HSL app. Your ticket was purchased before 2 June 2026 and is valid after 2 August 2026.
- A 360-day ABCD, BCD, CD or D ticket on an HSL card. The ticket is valid after 2 August 2026.
- A 90-day ABCD, BCD, CD or D ticket on an HSL card. The ticket is valid after 2 August 2026.
- Free ticket for zones ABCD on an HSL card.
- A QR code ticket for zone D, if you start your journey in zone E. If you start your journey in zone D, you can activate your ticket as usual.
Please also contact customer service if you have a 360-day ticket for zone D on your HSL card and do not need to include zone E.
You can contact our customer service via chat (in Finnish), by phone or by visiting a service point. Changes to QR code tickets can only be made at service points. If you have purchased your ticket via HSL Corporate Sales, please contact Corporate Sales.
Please note that there may be changes to municipal service point opening hours during the summer. More information about HSL and municipal service points is available here.
You can make changes to your ticket yourself in the HSL app if you have one of the following tickets
You can change the following tickets yourself in the HSL app:
- An auto-renewing subscription for zone D. The ticket is automatically converted into a DE ticket, but you can change it, for example, to a CD ticket from the start of the next 30-day period.
- An auto-renewing subscription for zones ABCD, BCD or CD. You can add zone E to your ticket the next time you renew your subscription.
- An auto-renewing saver subscription for zone D. The ticket is automatically converted into a DE ticket, but you can change it, for example, to a CD ticket from the start of the next 30-day period.
- An auto-renewing saver subscription for zones ABCD, BCD, CD or D. Your ticket has been valid for over 12 months, and you need a ticket for zone E. You can add zone E to your ticket the next time you renew your subscription.
- A 14-day, 30-day or 60-day ABCD, BCD, CD or D ticket. You can include the zones you require when you next buy a ticket.